Refund Policy

Last Updated: September 2, 2026

Returns for ZIPPY qipaos and related apparel on https://zippyluxe.com. Merchant: Dongguan City Zippy Clothing Co., Ltd.（东莞市卓品服饰有限公司）.

Business days = Monday–Friday, excluding U.S. federal holidays.

Window

You may request a return within 30 days of delivery for eligible, unused items with tags and original packing when required.

For defects, transit damage, or a wrong size/color we sent, contact us as soon as you can and include clear photos.

Usually accepted (after approval)

  • Arrived damaged, defective, or not the style ordered
  • Materially different from the listing
  • Unused garment in original condition for an approved change of mind

Usually declined

  • Worn, washed, altered, or missing tags
  • Odors, stains, or makeup on the fabric
  • Returns after the window
  • Parcels mailed with no approval
  • Final-sale items unless the error was ours

Ask first, then ship

  1. Email service@zippyluxe.com or call +1 (623) 328-8215 with your order number and reason.
  2. Attach photos for damage or defects (fabric, seams, packaging).
  3. Wait for written approval and packing notes (often 1–2 business days).
  4. Ship only to the destination in that message; keep tracking.

Unapproved parcels may be refused or returned at your cost.

Return destination

The approval email lists the address. When our Phoenix correspondence line is used:

ZIPPY Returns
4115 N 108th Ave
Phoenix, AZ 85037
United States

Not a walk-in store. Do not send returns without approval. Phoenix is not a U.S. factory.

Who pays return postage

Our fault: we cover reasonable return postage when applicable; product refund; outbound shipping is already free on qualifying orders; no restocking fee; replacement if stock allows.

Change of mind: you pay return postage; product price refunded after inspection; no restocking fee.

When the refund is submitted

After inspection, approved refunds are usually submitted within 5–10 business days to the original payment method. Banks may need another 5–10 business days to show the credit.

Inspection fails

If the dress shows wear or does not match what was approved, we email you. We may ship it back at your expense or close the request without a refund.

Chargebacks

Please contact us before a bank dispute so we can resolve shipping or product issues directly when possible.

Returns desk

Email: service@zippyluxe.com
Phone: +1 (623) 328-8215
Typical reply: 1–2 business days

Hours: Monday – Friday, 9:00 AM – 6:00 PM MST

Merchant
Dongguan City Zippy Clothing Co., Ltd.
（东莞市卓品服饰有限公司）

Factory & business address (China)
Room 101, No. 4 Dalinshan Industrial Road,
Humen Town, Dongguan, Guangdong 523900, China

U.S. mailing & returns
4115 N 108th Ave
Phoenix, AZ 85037
United States