Shipping policy

Last Updated: September 2, 2026

This shipping guide applies to orders on https://zippyluxe.com for the ZIPPY brand. Merchant: Dongguan City Zippy Clothing Co., Ltd.（东莞市卓品服饰有限公司）.

Clocks use MST (UTC−7). Arizona generally does not observe daylight saving time. Business days = Monday–Friday, excluding U.S. federal holidays.

Delivery map

We deliver to street addresses in the contiguous United States (48 states) and Washington, D.C. only.

We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO, P.O. Boxes, or any country outside the U.S. Ineligible addresses may be canceled and refunded.

Free standard shipping

Eligible contiguous-U.S. orders receive standard shipping at no charge, with no minimum order amount. Checkout should show free standard shipping when the address qualifies. Sales tax, if any, is separate.

Where garments are made vs where mail goes

ZIPPY qipaos are produced in Dongguan, China, at the factory address below. The Phoenix, Arizona address is for mail and authorized returns only—not a U.S. factory and not a fulfillment warehouse claim for that street.

Packing window

After payment clears, packing usually starts within 1–2 business days.

Cutoff: 2:00 PM MST on business days when stock allows. Later orders, weekends, and federal holidays start the next business day. Peak periods may add time; we email if a delay is material.

Time after the first scan

Standard carrier movement across the lower 48 is often about 5–10 business days. From payment to arrival, many orders land in about 6–12 business days. These are estimates, not guarantees.

Tracking

We email a tracking number when the parcel is with the carrier. Public scans can lag several hours, sometimes up to a day.

How qipaos travel

Dresses are folded or packed to limit crease damage in normal parcel handling. If the carton arrives crushed or the garment is stained or torn in transit, photograph the box and the item before discarding anything, then email us.

Address errors

Include apartment or suite numbers. Problems from an address you entered are your responsibility. To change an address, email service@zippyluxe.com before packing locks.

Parcels returned for address failure may be reshipped (postage may apply) or refunded for the product only.

Carrier loss

If the carrier confirms a loss, email service@zippyluxe.com with the order number. After we verify, we replace or refund as fits the case.

Shipping desk

Email: service@zippyluxe.com
Phone: +1 (623) 328-8215
Usual reply: 1–2 business days

Hours: Monday – Friday, 9:00 AM – 6:00 PM MST

Merchant
Dongguan City Zippy Clothing Co., Ltd.
（东莞市卓品服饰有限公司）

Factory & business address (China)
Room 101, No. 4 Dalinshan Industrial Road,
Humen Town, Dongguan, Guangdong 523900, China

U.S. mailing & returns
4115 N 108th Ave
Phoenix, AZ 85037
United States